Our Shipping Policy

We make our best efforts to ship each item in your order within 0-2 Business days of the order. However, in some cases, we may take longer, up to 5 working days, to ship the order as a particular product may get out of stock due to orders from other channels.

We ship on all weekdays (Monday to Saturday), excluding public holidays.

Usually we ship the order within same day of the order. 99% of our orders are shipped within 24 Hours.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and contact us on +91-8192986986 or mail us on rudrmart@gmail.com  mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest

Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

We are committed to delivering your order accurately, in good condition, and always on time as promised by us on our website

Hope you would have a pleasant shopping experience with us. You can always write to us at rudrmart@gmail.com.

Frequently Asked Questions

Q. Do you ship to international address?

Currently, we only ship within India.

Q. Who will bear the Return items costs?

Usually return costs are borne by the seller or the end customer. We follow the same.

Q. Incorrect Address

If the address provided by you for delivery is found to be incorrect, and if an address correction is requested, there will be no changes after the order is shipped.

Q. Can I change the delivery date for my order?

You can only change the delivery date of your shipment in case it is undelivered due to some reason. Also, it cannot be assured if the delivery will be made on the requested date.

Q. What happens when the shipment is lost in-transit?

When the shipment is lost in-transit, you can drop an email at rudrmart@gmail.com, we will ship a new order to customer once we receive a confirmation from our courier partner.

Q. What does undelivered 1st attempt mean in shipping and what action should I take on it?

When the order is out for delivery for the first time and is not delivered to the customer for any of the reasons below, it is marked as undelivered 1st attempt. In such cases, the customer receives a mail with the re-attempt link in which they must take action by selecting the date for re-attempt. If the customer fails to take any action, our team shall make a request for re-attempt.

Reasons for undelivered shipment:

• Customer not contactable
• Incomplete address
• COD amount not ready
• Future delivery requested by the customer
• Customer refused delivery
• Door/premises/office closed

Note – No. of attempts made by different courier companies vary.

Q. What if the customer is not available at the location at the time of delivery?

If the customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.

For any further queries contact us at rudrmart@gmail.com